The Caller ID feature enables a subscriber to view the name, date, and time of an incoming call before answering. After the first ring, the switch transmits the calling party's name, and the date and time of the call, to the subscriber's station. If the calling party's name is private (unavailable for display), or if the name is not available due to an error condition, or if it is associated with an out-of-area number, a special parameter is sent instead of the calling party's name. Although subscribers' display units vary in the treatment of this parameter, Private is normally displayed for a private name and Out-of-area is normally displayed for an unavailable or out-of-area name.

The Caller ID on Call Waiting feature causes the identity of a calling party in a waiting call to be displayed on the called party's phone, unless the identity of the calling party is private or is unavailable for display. Caller ID on Call Waiting subscribers are automatically subscribed also to Call Waiting; however, if the subscriber ends their subscription to the Caller ID on Call Waiting, their subscription to Call Waiting is not affected.

This feature is free when you subscribe to Caller ID and Call Waiting.

The Gtelco Voice Mail Service provides Voice Mail functionality for residential and small business subscribers, with the ability to record custom greetings, multiple voice mailboxes per line, Internet delivery of Voice Mail (optional), time zone settings for each subscriber, pager or cell phone notification of new messages, reply to messages, and sending or forwarding messages to a mailbox or distribution list.

The service may be configured to provide a single voice mailbox per phone number, to share a voice mailbox among multiple phone numbers or to have multiple voice mailboxes attached to a common phone number (Family Plan).

The service may also be configured to support call screening functionality. Using this feature the customer may listen in as a caller leaves a message in their mailbox. They may choose to connect to the caller by pressing a “1” on their phone's touchpad.

The Gtelco Voice Mail Service supports both English or Spanish prompts.

Customers no longer need to be at home to receive a call. In fact, they can be almost anywhere. With the Gtelco Single Number Service, customers determine how to manage incoming calls using up to nine different phone numbers to 'Find' them. This service is ideal for real estate agents, small business owners, or anyone who's always 'on the go'.

Once they receive a call, they don’t have to stay in one place to keep the conversation going. Calls from this service may be transferred between phones in the phone list by simply pressing the star key followed by the transfer digit. This allows ‘on the go’ customers to be mobile when they need to be.

In the event the customer could not be reached, the Gtelco Single Number Service has the added ability of forwarding calls directly to the Gtelco Voice Mail Service. This feature is available to anyone that subscribes to both the Gtelco Voice Mail and the Gtelco Single Number Services.

Additionally, those customers that subscribe to both services can customize their Gtelco Single Number Service by recording their name in their Voice Mail mailbox. Their recorded name will be played as a part of the “searching for” announcement voiced by the Gtelco Single Number Service.

The Web Portal Single Number feature allows end users to manage their Gtelco Single Number Service settings and call sequence from their PC using a Web-browser-based interface. See the Web Portal Service description for requirements and general usage information.

Conference Calling is becoming the preferred method to communicate information and conduct meetings remotely. Its popularity is increasing because it is a convenient and inexpensive alternative to meetings and business travel. Businesses of all types are discovering that conference calling is an effective business tool.

With the On-Demand Conferencing Plus Service from Gtelco, your company can manage and conduct your conferences over the Internet using the Gtelco Phone Central application or the Gtelco Web Portal Service. Subscribers can manage multiple aspects of the conference from their Phone Central account and the On-Demand Conference Calling service also provides support for the “Click-to-Call” services provided by the integrated Web Portal. This includes basic two party calls and multi-party conference calls initiated by the web portal.

The Gtelco Notify Plus service provides an outgoing voice message delivery capability that is ideal for automating the tedious task of calling multiple numbers to deliver the same message. Whether the message is a non-payment notice, a pending service disruption or simply a reminder of an upcoming PTA meeting the Notify Plus service is ideal for getting the message delivered.

By simply configuring a list of numbers to call, providing a recorded announcement and selecting a few calling options the service will begin calling and delivering the message. At each stage the administrator and subscriber can see the current status of the job including the number of successful deliveries, failures and remaining calls. When the job is complete the subscriber may receive a report by e-mail informing them of the final status of the calls made.

The Gtelco Phone Central Notify feature allows end users to manage their Notify Plus Service settings from their PC using the Phone Central application. For information on installing, logging into, and general usage of Phone Central, see the Phone Central General Info guide in the My Account section.

The Call Logging Service utilizes special triggers within the Digital Switching equipment to track subscriber calls in real time. The Call Logging Service listens for the triggers, processes them, and generates call records which are then stored for the customer's view.

This information is used to determine the subscriber’s current call state. At the pre-designated process time, the service builds a comma-separated value (CSV) file of the call records. This CSV file is then sent to the subscriber via e-mail.

The Gtelco Phone Central Call Records feature allows Call Logging Service subscribers to view and save their call records from their computer using the Gtelco Phone Central application. The Gtelco Phone Central application uses the Internet to access records on the Digital Switching Equipment. See the Phone Central General Info guide in the My Account section for more information on Phone Central, including instructions for installing and signing into Phone Central. Subscribers must be enabled for Internet Access by a Gtelco Customer Service Representative in order to use this feature.

The Call Waiting feature informs a subscriber currently engaged in phone conversation that a third party is calling.

For example, Subscriber A has the Call Waiting feature and is talking on the phone with subscriber B. If a third subscriber C calls to subscriber A, a call-waiting tone is sent to subscriber A and an audible ringing tone is sent to subscriber C. (Subscriber B hears nothing) A second call-waiting tone is sent to subscriber A if he does not answer within 10 seconds. After that, no further tone is sent. If subscriber A flashes the switchhook, subscriber A is connected to subscriber C and subscriber B is placed on hold. Subsequent switchhook flashes allow subscriber A to transfer between subscriber B and subscriber C.

The Cancel Call Waiting feature allows a subscriber with the Call Waiting option to dial an access code (*70) to cancel call waiting for the duration of the call in progress

To activate Cancel Call Waiting, the subscriber dials an access code (*70) after taking the receiver off-hook. A confirmation tone and second dial tone are returned so that the call can then be placed normally. When the call is completed and the subscriber replaces the receiver on-hook, Call Waiting is again operational.

This feature is free when you subscribe to Call Waiting.

The Call Forwarding feature allows a subscriber to have all incoming calls forwarded to another, preselected line.

When a subscriber wishes to have calls forwarded, the subscriber dials the activation code (*72) and waits for a 4-second timeout period or presses the octothorp (#). A special dial tone is returned, and the subscriber dials the number to which calls are to be forwarded. When the station to which calls are to be forwarded answers, the feature is activated. If the station to which the call is to be forwarded does not answer or if it is busy, the subscriber hangs up and then repeats the previous steps. If this is done within 2 minutes of the original attempt, the subscriber will hear two beeps, indicating that the CFW feature is now in effect.

To deactivate Call Forwarding, the subscriber dials the Call Forwarding deactivation code (*73) and waits for a 4-second timeout period or presses the octothorp (#). Confirmation tone is returned to indicate successful deactivation.

The Fixed Destination Call Forwarding feature allows a subscriber to have all incoming calls forwarded to another, designated phone number as prearranged with Gtelco. The feature eliminates the need for the subscriber to enter the forwarded-to phone number when activating fixed call forwarding; entering only the fixed call forwarding activation code automatically forwards all calls to the pre-determined phone number.

The operating company sets up the forwarded-to phone number at the time the Fixed Destination Call Forwarding feature is purchased. To activate Fixed Destination Call Forwarding, the subscriber dials the activation code (*??). When the subscriber hears a confirmation tone, fixed call forwarding is activated. To deactivate the feature, the subscriber dials the deactivation code (*??). A confirmation tone indicates that the feature is deactivated. Activation and deactivation are allowed either from the subscriber's telephone or from a remote location.

When Fixed Destination Call Forwarding is active, the subscriber can still originate calls. When a call is forwarded, a burst of ringing is applied to the subscriber's base station to indicate that calls to the station are being forwarded. Callers receive no indication that their calls are being forwarded.

The Call Forward on Busy feature allows a subscriber to have all incoming calls forwarded to another, preselected phone number when the called phone is busy.

The subscriber may activate the Call Forward on Busy feature by dialing the activation code (*90), waiting for special dial tone, and entering the forwarded-to phone number. When an answer is received from the forwarded-to phone number, the Call Forward on Busy feature is activated. If the forwarded-to phone is busy or does not answer, the previous steps can be repeated within two minutes to complete the activation.

To deactivate the Call Forward on Busy feature, the subscriber lifts the phone receiver and enters (*91).

The Call Forward Don't Answer feature allows the subscriber to forward all incoming call to a preselected phone number after a specified number of rings has occurred.

To activate the Call Forward Don't Answer feature, the subscriber dials an activation code (*92), waits for special dial tone, then enters the number of rings desired, followed by the forwarded-to phone number. The valid number of rings ranges from 2 through 9. If an invalid number is entered, the activation will fail. When an answer is received from the forwarded-to phone, the Call Forward Don't Answer feature is successfully activated. If the forwarded-to phone is busy or does not answer, the previous steps can be repeated within two minutes to complete the activation.

To deactivate the Call Forward Don't Answer feature, the subscriber lifts the phone receiver and enters (*93)

Call Forward Remote Access supports call forwarding activation and deactivation from a location other than the subscriber's home phone.

The subscriber with Call Forward Remote Access dials an access phone number (???-????). They then receive ringback tone, followed by special dial tone, and respond by dialing their 7-digit home phone number and a Personal Identification Number (PIN). They then receive special dial tone again. The subscriber then dials the activation or deactivation number and special dial tone is returned. Finally, the subscriber dials the number to which calls should be forwarded.

When the feature is activated, the subscriber will hear two beeps, indicating that the Call Forwarding feature is in effect. Customer deactivation requires dialing the access phone number, receiving ringback tone and special dial tone, dialing the 7-digit home phone number and PIN, and following the steps for deactivating Call Forwarding.

This feature is free when you subscribe to any of the Call Forwarding features.

This feature enables the subscriber to designate incoming call phone numbers that are to be forwarded. The subscriber also designates a remote phone number to which the incoming calls from designated phone numbers are to be forwarded when Selective Call Forwarding is active. The subscriber can either enter a phone number directly into the list of Selective Call Forwarding phone numbers or direct the switch to add the phone number from the last incoming call to the list. Thirty-two phone numbers can be stored in the Selective Call Forwarding list.

Access to the Selective Call Forwarding feature is granted when the subscriber enters the access code (*??). The switch provides the subscriber with the status of the service (active/inactive), the number of phone numbers (public and private) in the screening list associated with the service, and instructions pertaining to the service being accessed. The subscriber may then change the status of a service, query or change one of the screening lists, or ask for instructions pertaining to the selected service.

This feature enables the subscriber to specify incoming call phone numbers that are to be denied termination. Rejected calls are given a prerecorded call rejection announcement and are terminated. The subscriber can either enter a phone number directly into the list of Selective Call Rejection phone numbers or direct the switch to add the phone number from the last incoming call to the list. Thirty-two phone numbers can be stored in the Selective Call Rejection list.

Access to the Selective Call Rejection feature is granted when the subscriber enters the access code (*??). The switch provides the subscriber with the status of the service (active/inactive), the number of phone numbers (public and private) in the screening list associated with the service, and instructions pertaining to the service being accessed. The subscriber may then change the status of a service, query or change one of the screening lists, or ask for instructions pertaining to the selected service.

Selective Call Acceptance enables the subscriber to have incoming calls screened against a specified list of phone numbers. Only calls from phone numbers found in the list are allowed to terminate on the subscriber's line. The rejected calls are given a prerecorded call rejection announcement and are terminated. The subscriber can either enter a phone number directly into the list of Selective Call Acceptance phone numbers or direct the switch to add the phone number from the last incoming call to the list. Thirty-two phone numbers can be stored in the Selective Call Acceptance list.

Access to the Selective Call Acceptance feature is granted when the subscriber enters the access code (*??). The switch provides the subscriber with the status of the service (active/inactive), the number of phone numbers (public and private) in the screening list associated with the service, and instructions pertaining to the service being accessed. The subscriber may then change the status of a service, query or change one of the screening lists, or ask for instructions pertaining to the selected service.

This feature enables the subscriber to designate up to 32 phone numbers from which incoming calls are to be identified by distinctive ringing or, if the subscriber also has the Call Waiting feature, by a distinctive call-waiting tone. The subscriber can either enter a phone number directly into the list of Selective Distinctive Ringing phone numbers or direct the switch to add the phone number from the last incoming call to the list.

Access to the Selective Call Acceptance feature is granted when the subscriber enters the access code (*??). The switch provides the subscriber with the status of the service (active/inactive), the number of phone numbers (public and private) in the screening list associated with the service, and instructions pertaining to the service being accessed. The subscriber may then change the status of a service, query or change one of the screening lists, or ask for instructions pertaining to the selected service.

Screening List Editing enables the subscriber to configure and operate the four selective call screening services, Selective Call Forwarding, Selective Call Rejection, Selective Call Acceptance, and Selective Distinctive Ringing/Call Waiting.

After the subscriber enters the access code for one of the services, The switch provides the subscriber with the status of the service (active/inactive), the number of phone numbers (public and private) in the screening list associated with the service, and instructions pertaining to the service being accessed. The subscriber may then change the status of a service, query or change one of the screening lists, or ask for instructions pertaining to the selected service.

This feature is free when you subscribe to any of the Selective Call features.

Automatic Recall enables the subscriber to place a call to the phone number of the last incoming call. When the subscriber dials the activation code (*69), the switch retrieves the phone number of the last incoming call, and if the line is idle and calls are allowed to terminate on that line, sets up the call. If the line is busy, the switch monitors the busy/idle status of the calling party's line and of the called party's line for a specified time period (5 to 30 minutes). When both lines are idle, the switch applies distinctive ringing to the calling party's line. If the calling party's line is also assigned the Calling ID option, the number of the line to be called displays. If the calling party goes off-hook in response to the distinctive ringing, the call is placed.

Automatic Call Back automatically places a call to the last phone number that the subscriber dialed. When the subscriber dials the activation code (*66), the switch retrieves the last phone number dialed by the subscriber and places a call to that number if it is idle. If the line is busy, the switch monitors the busy/idle status of the calling party's line and of the called party's line for a specified time period (5 to 30 minutes). When both lines are idle, the switch applies distinctive ringing to the calling party's line. If the calling party's line is also assigned the Caller ID option, the number of the party to be called is displayed. If the calling party goes off-hook in response to the distinctive ringing, the call is placed.

Anonymous Call Rejection enables subscribers to reject anonymous calls made to their phone number. Such calls do not connect to the subscriber phone but instead are routed to an announcement. The called party receives no alerting that such a call has been rejected.

Anonymous Call Rejection applies only to calls for which display information has been intentionally blocked by the calling party or is restricted from delivery. This may include callers who have a "Private" Caller ID name or number or has invoked Caller ID blocking.

This feature is free when you subscribe to Caller ID. You must request this feature by calling the telephone office. The feature is activated using *77 and *87 to turn it off again.

The Telemarketer Call Screening feature attempts to eliminate telemarketer calls to a subscriber by screening suspected Telemarketer calls before ringing the subscriber. The Telemarketer Call Screening service intercepts calls that are suspected to be Telemarketer calls. The service plays an announcement stating that the party they have dialed does not accept calls from telemarketers, and that the party wishes for his/her name to be added to the telemarketer's ‘‘Do Not Call" list. Other callers are asked to dial ‘1' to ring through.

This feature allows a station to have two directory numbers on the same line so that a subscriber can receive calls dialed to separate numbers without installing a second line. The subscriber is issued a primary number and a secondary number. Calls placed to the primary number are identified by normal ringing, while calls to the secondary number are identified by distinctive ringing. Although calls can terminate to either an primary number or to an secondary number, they can originate only from the primary number. All billing is applied to the primary number.

The Enhanced Teen Service feature enables a single line to be assigned up to four secondary phone numbers. Calls to any one of the four Teen lines will ring with a cadence unique to that particular Teen phone number, as shown below. Although calls can terminate to either an primary number or to an secondary number, they can originate only from the primary number. All billing is applied to the primary number.

	Teen 1 Ringing	Teen 2 Ringing	Teen 3 Ringing	Teen 4 Ringing
	long - long	short - short - long	short - long - short	short - short

The 3-Way Calling feature allows a subscriber to add another call to an existing phone conversation. This feature includes both hold and add-on capabilities.

For example, Subscriber A has the 3-Way Calling feature and is talking with subscriber B. If subscriber A wishes to add a third party (C), subscriber A flashes the switchhook, subscriber B is placed on hold and, after receiving the special dial tone, subscriber A dials subscriber C. To bring subscriber B back into the call, subscriber A flashes the switchhook again. If, for some reason, the call to the third party is not completed, subscriber subscriber A depresses the switchhook twice to return to a normal connection with subscriber B. If, after connecting with subscriber C, subscriber A wishes to disconnect subscriber C, subscriber A depresses the switchhook for about 1 second. Upon releasing the switchhook, subscriber A will be connected only to subscriber B.

A subscriber with Residential User Transfer can transfer an established call to another line by performing a switchhook flash, receiving special dial tone, dialing the third party, and performing a disconnect at any time following completion of dialing. 3-Way Calling must also be configured on lines with Residential User Transfer. The Residential User Transfer subscriber will be billed for all calls transferred by that subscriber and for charges incurred after the Residential User Transfer subscriber leaves the connection.

The Long Distance Alert feature causes distinctive ringing to be applied to an idle phone, or causes distinctive call waiting tones to be applied to a busy phone, when an incoming call is a long distance call. Because subscribers generally place a high priority on retrieving incoming long distance calls, the purpose for the feature is to enable subscribers to distinguish between long distance and local calls.

The Long Distance Alert feature recognizes toll calls. When a station assigned the Long Distance Alert option is idle and receives a long distance call, a distinctive ringing pattern is applied to the phone. If the phone is busy in a regular two-party call when a long distance call is placed to it, a distinctive call waiting tone is applied, and the incoming long distance call is held. The subscriber can then connect to the waiting call either by hook-flashing to put the existing call on hold or by disconnecting from the existing call. If, however, the phone is busy in a call configuration other than a regular two-party call, the phone is not provided with a call waiting tone and busy tone is applied to the long distance calling party's phone.

The Ring Again feature allows a subscriber who reaches a busy line to receive a special ring indicating that a previously busy line has become idle within a prescribed time period.

To activate Ring Again, subscriber A originates a call to Subscriber B. If subscriber B is busy, subscriber A then performs a switchhook flash, receives special dial tone, dials the Ring Again activation code (*??), receives a confirmation tone, then hangs up. At this point subscriber A is free to make and receive calls normally. When subscriber A and subscriber B become idle within a prescribed time period, subscriber A's station rerings. Subscriber A answers and the switch processes the call to subscriber B.

To manually deactivate Ring Again, subscriber A goes off-hook and dials the Ring Again deactivation code (*??). The Ring Again request is removed. After Ring Again is deactivated, a confirmation tone is received by subscriber A. The Ring Again request is automatically deactivated if the Ring Again request timer expires.

With the Warm Line feature, after dial tone is obtained, if the caller does not commence dialing within a predetermined length of time (between 2 and 60 seconds), a call will automatically be placed to a number previously selected by the subscriber. If the number is long distance, the subscriber is liable for any charges.

Speed Calling allows a subscriber to call one of a group of numbers by dialing a one- or two-digit code. Short-list speed calling allows 8 predefined numbers to be stored, while each number can consist of up to 32 digits.

To assign or change an abbreviated code, the customer dials the registration code (*74) and waits 4 seconds to time out or presses an octothorp (#) to avoid the timeout. Upon receiving the special dial tone, the subscriber dials the code number followed by the directory number it represents. When the data are received and recorded, a confirmation tone is returned to the subscriber, who then goes on-hook to complete the entry.

To make a speed call, the subscriber goes off-hook and, after receiving dial tone, dials the code number and either waits 4-seconds or presses an octothorp (#).

Speed Calling allows a subscriber to call one of a group of numbers by dialing a one- or two-digit code. Long-list speed calling allows 30 predefined numbers to be stored, while each number can consist of up to 32 digits.

To assign or change an abbreviated code, the customer dials the registration code (*75) and waits 4 seconds to time out or presses an octothorp (#) to avoid the timeout. Upon receiving the special dial tone, the subscriber dials the code number followed by the directory number it represents. When the data are received and recorded, a confirmation tone is returned to the subscriber, who then goes on-hook to complete the entry.

To make a speed call, the subscriber goes off-hook and, after receiving dial tone, dials the code number and either waits 4-seconds or presses an octothorp (#).

The Customer Originated Trace feature enables a subscriber to initiate a trace on the last incoming call. The trace information, including the traced phone number (calling party), the date and time of the trace, the location and phone number of the called party, and the date and time of the original traced call is printed at Gtelco's office. The customer activates the Customer Originated Trace feature by dialing the activation code (*57) after receiving a harassing or threatening call that they would like traced.

When the subscriber activates Customer Originated Trace, the switch first verifies that the phone number it has recorded for tracing is complete and not ambiguous, that is, the call didn't originate at a PBX interface or multiparty line, before proceeding. If the phone number is not valid, a partial trace is generated and the switch instructs the subscriber to contact the local operating company for additional assistance.

Calling Name Delivery Blocking enables subscribers to control the display of their names on the called party's display unit, on a per-call basis. When the calling subscriber enters the activation code (*??), the display status normally associated with the subscriber's name is changed: if the subscriber's name is marked private in the calling name data base, the subscriber's name is marked public for that call and can be displayed on the called party's display unit.

This feature is free when you subscribe to Caller ID.

Calling Number Delivery Blocking enables subscribers to control the display of their phone number on the called party's station, on a per-call basis, by dialing the activation code (*??). If an individual station is assigned the Calling Number Delivery Suppression feature, dialing the Calling Number Delivery Blocking activation code causes the phone number to be displayed. If, on the other hand, the station is not assigned the SUPR feature, dialing the Calling Number Delivery Blocking activation code causes “P” (private) to be displayed rather than the phone number.

This feature is free when you subscribe to Caller ID.

The Toll Denied feature restricts a phone line from originating long distance toll calls. Any attempted toll calls are intercepted and an announcement is played informing the subscriber that long distance toll calls are not allowed.

By default, all Gtelco phone accounts are blocked from placing calls to 900 numbers. This is a free service from Gtelco. If you would like to enable 900 number calling, please contact a Gtelco Customer Service Representative to have the restriction removed at no charge.

The Non-Listed Number feature keeps your phone number from being listed in the phone directory. It does not block Caller ID information from being sent to the called party.

The Non-Published/Non-Listed Number is the best protection for keeping your information private. Your phone number will not be published in the phone directory and all Caller ID information will be displayed as "Private".

An Inside Wire Maintenance contract will alleviate the potential cost of having a Gtelco Technician come to your house to diagnose a problem that is caused by wiring within your house. No service call charge and we take care of the problems.